Shipping & Returns

We ship all wig orders with Royal Mail Special Delivery, fully tracked and insured for the full value of your item—so you can shop with confidence. For next-day delivery, please place your order before 2pm.

When you visit us for a consultation, you’ll have the chance to see the wigs in person, try them on, and explore the different sizes and colours available. This way, you can make sure the piece you choose feels just right for you. i'm always happy to guide and support you, but the final choice is yours.

Because you’re able to try before you buy, in-person purchases are non-returnable, even if the tags are still attached. If the lace or tags are removed in store, or if any custom cutting or styling is done, the item will also be non-refundable.

Returns

At Moéve, I want you to feel completely confident in your purchase. Please read the following returns policy carefully before placing your order.

If you receive a Ready-to-Ship wig and decide it isn’t quite right for you, you’re welcome to request a return, provided the wig meets the return conditions outlined below.

Eligibility for Returns

Returns are accepted on:

• Ready-to-Ship wigs that are unworn, unaltered and returned in their original condition.

Returns are not accepted on:

• Ready-to-Ship wigs where the lace has been cut or altered.
• Wigs that have been cut, coloured, styled, washed or otherwise customised at your request.
• Custom or bespoke wigs made specifically to your individual requirements.
• Made-to-Order pieces, subject to the terms stated at the time of purchase.
• Sample or imperfect pieces where the condition and any known imperfections were clearly disclosed prior to purchase.
• Accessories where return is restricted for hygiene reasons once opened or used.

This does not affect your statutory rights where applicable, including where an item is faulty or not as described.

Made-to-Order & Custom Pieces

Made-to-Order and Custom pieces are ordered or created specifically following your purchase and are not held as Ready-to-Ship stock.

Where a piece has been made to your individual specifications or personalised for you, it cannot be returned for a change of mind.

Any applicable return restrictions for a Made-to-Order piece will be clearly stated before you place your order.

Sample & Imperfect Pieces

From time to time, Moéve may offer sample or imperfect pieces at a reduced price.

Any known imperfections will be clearly disclosed before purchase, and the price will reflect the condition of the piece. By purchasing, you acknowledge the disclosed imperfection(s) and understand that the disclosed issue cannot later be treated as an undisclosed fault.

This does not affect your statutory rights in relation to a separate fault that was not disclosed before purchase.

Return Conditions

If you would like to return an eligible Ready-to-Ship wig, please contact Moéve within 14 days of receiving your order. The wig must then be returned within 14 days of notifying us that you wish to return it.

To be eligible for a return, the wig must be:

• Unworn and only tried on where necessary to assess suitability.
• Free from makeup, foundation, fake tan, perfume, smoke, hair products or other residue.
• Unwashed and unaltered.
• Returned with the lace completely intact and uncut.
• Returned with all original tags attached.
• Returned with its original packaging and any items supplied with the wig.

Please take particular care when trying on your wig. If there is makeup, product or other residue on the lace or wig that affects its condition, this may result in a deduction from the refund where permitted by law.

Once the lace has been cut, the wig will no longer be accepted as a change-of-mind return. Please make sure you are completely happy with the colour, length, fit and overall appearance of your wig before cutting the lace.

Returning Your Wig

Returns are the customer's responsibility until they arrive safely back with Moéve.

Due to the value of our wigs, we strongly recommend using Royal Mail Special Delivery or an equivalent tracked, signed-for service with insurance covering the full value of the wig.

Once your return has been received, it will be inspected to confirm its condition.

Eligible refunds will be issued to your original payment method. We aim to process refunds within 5 working days of receiving and checking your return. Your bank or payment provider may take additional time to show the funds in your account.

How to Request a Return

Please contact Moéve within 14 days of receiving your order and include your:

• Full name
• Order number
• Item you wish to return
• Reason for return

We will then provide you with the return instructions.

Email: moeve.wigs@outlook.com

Due to the nature of international orders and the additional customs and shipping processes involved, we do not currently offer returns or exchanges on international purchases for change of mind.

Please ensure you are confident in your chosen colour, length, cap size and specifications before placing your order. If you’re unsure about your selection, please get in touch before purchasing and we’ll be happy to offer guidance.

This policy does not affect your statutory rights where an item is faulty, damaged or not as described.

International Shipping Policy (Including EU, Ireland, USA & Others)

Moéve ships to selected international destinations, including the EU, Ireland, USA and other countries worldwide.

Processing Time: 2–4 working days for Ready-to-Ship pieces.

Made-to-Order & Custom Pieces: These will be dispatched once your piece has been completed. Please refer to the estimated lead time shown on the product page at the time of ordering.

Delivery Time: International delivery times vary depending on the destination and customs clearance.

Shipping Provider: We use trusted tracked international courier services, including DHL. The courier used may vary depending on your destination.

Tracking information will be provided once your order has been dispatched.

Customs, Import Duties & Taxes

Please be aware that international orders may be subject to import duties, customs fees, VAT or other local taxes when entering your country.

These charges are not included in the price of your wig or the shipping fee paid to Moéve, unless explicitly stated otherwise at checkout.

Any applicable import duties, taxes or customs charges are the customer's responsibility and are determined by the customs authorities in the destination country.

Moéve has no control over these charges and cannot guarantee or predict the amount you may be required to pay. We strongly recommend checking your country's import rules and potential charges before placing an international order.

By placing an international order, you acknowledge that additional customs charges may be payable upon arrival in your country.

Unpaid Customs Charges, Refused & Uncollected Parcels

It is the customer's responsibility to complete any required customs clearance, pay applicable import charges and accept or collect their parcel.

Refusing to pay customs charges, refusing delivery or failing to collect your parcel does not automatically cancel your order or constitute an approved return.

If your parcel is returned to Moéve by the courier, we will contact you once it has been received. Any applicable refund or redelivery will be assessed in accordance with the type of order, its condition, any costs incurred and your applicable statutory rights.

If the parcel is eligible to be resent, the customer will be responsible for the cost of redelivery and any applicable courier or return-to-sender charges.